The local technical support team that provides prompt, knowledgeable and courteous computing support services over the telephone, through faxes received, and via email to or from the employees and partners of the Birmingham City School System. All request for support result in an incident ticket being created. We will attempt to resolve the issue on the first call. If the Help Desk cannot resolve the issue, we will escalate to Level 2, Level 3, or direct you to the appropriate person or department.